We answer email at info@finoha.net, Monday to Friday.
Our targets: a first reply within 2 business days, and a resolution or a clear answer within 10 business days. Billing and refund questions are handled first.
We do not currently offer phone support or live chat. Email is the only channel, and it is monitored by people who can actually change things in the account rather than read from a script.
To get a fast answer, include:
- the email address on your account — or, if you have not added one, the account ID from Settings → Your account ID;
- what you were trying to do, and what happened instead;
- for billing questions, the approximate date and amount of the charge.