Email info@finoha.net from the address on your account and ask us to delete it. If your account has no email attached, include your account ID instead.
We will confirm the request, verify who you are, and delete your account and personal data within 30 days. We will tell you when it is done.
Before you ask, two things:
- Cancel your subscription first if you have one. Deleting an account does not automatically stop billing, and untangling the two afterwards takes longer. See How do I cancel my subscription?
- Deletion is permanent. Progress, streaks, portfolio history, credits and coins are gone and cannot be restored, and deleting does not by itself entitle you to a refund.
Some records are kept where the law requires it — chiefly payment and invoice records for tax and accounting purposes. Those are retained for the statutory period and used for nothing else.
There is not yet a self-serve delete button in the app. An irreversible action deserves to ship with a proper confirmation flow rather than ahead of one, so for the moment it goes through us. Your legal right to erasure is unaffected — see the Privacy Policy.