How can I request a refund? – finoha

the email address on your account — or your account ID from Settings → Your account ID if you have not added an email;
the approximate date and amount of the charge;
the reason for your request.

What happens next: we acknowledge within 2 business days and decide within 10 business days. If approved, the refund goes back to your original payment method, and your bank typically takes a further 5–10 business days to post it — that last part is outside our control.

If we decline, we will tell you why, and you can reply and ask us to look again.

Please email us before filing a chargeback. If we agree you should not have been charged, a direct refund is faster than a bank dispute — and a dispute usually suspends the account while it runs. You keep every right to dispute with your bank if we cannot resolve it.