The full version is in our Refund Policy. The short version, honestly:
Finoha is digital content that is delivered immediately, so subscription fees are generally non-refundable, and part-used periods and unused credits are not refunded.
Rather than offer a broad money-back guarantee and then police it with conditions, we do this instead: cancelling is one email, always available, never hidden, and never questioned. You are never stuck in a subscription — you stop the next charge and keep what you have paid for.
We refund regardless, and you should ask, if:
- you were charged after cancelling;
- you were charged twice, or for an amount different from checkout;
- you were charged after a trial you had already cancelled;
- the Service was materially broken or unavailable for a significant part of your billing period;
- a paid feature did not do what we said it does and we cannot fix it;
- your payment method was used by someone else without permission.
We also honour every statutory right you have, including the 14-day right of withdrawal for consumers in the EU and UK, and the equivalent rights elsewhere. Those override anything above.
What is never refundable: real-world trading losses. No real money is traded through Finoha, so nothing that happens in a real market is connected to your subscription fee.